FAQs

We started as an interior design and renovation company in 2002 and we still are one. On top of that, we now offer online shopping for customized furniture and home accessories.

We understand that not everyone needs extensive renovation work. You may only be looking for a piece of customized furniture to fit your space instead of buying a ready-made item. Our customized furniture online will fit your needs in this case.

We have delivered customized furniture for more than 19 years. Given our wealth of experience, we are able to ensure the quality workmanship of our furniture. We also take pride in using durable materials such as solid plywood that will lasts for years.

While we have listed a few common measurements online, the furniture listed here are fully customizable according to your space. Click on the 'Customization Available' and you will be able to drop us a message for further discussion.

Feel free to contact us by clicking the WhatsApp chat button, or email us at enquiry@flyingideas.com.sg to discuss further.

In order to maintain the quality of work, there is a minimum of 2 to 4 weeks fabrication time upon site measurement. After you have placed your order online, we will call you within 2 working days to arrange for site measurement and confirm the delivery date based on your order.
 

Please contact us at least one week before the actual installation date so that we can reschedule for you again.

As an interior design company, we are constantly sourcing for home accessories to decorate our clients’ homes. Hence, we decided to make these beautiful accessories easily available to you as well. 

We have painstakingly looked through the varieties of home accessories and selected only the aesthetically pleasing one. The details of the accessories have also been scrutinized before we put them up for sale. We only sell what we would gladly use in our own home. 

For home accessories, we normally have the actual product on display in our office unless it is sold out. While we are unable to show you the exact product for customized furniture, you may still take a look at the workmanship and material samples in our office. Do call us before visiting to check if the item you are looking for is available to avoid disappointment.

We accept payment through PayPal and PayNow.

We only serve Singapore market for the time being. However, if you really like what you see, please drop us a message and we will try to figure things out. 

For customized furniture, it will be delivered and installed by our team. Home accessories will be delivered by our third party delivery partners. 

Your order for customized furniture comes with free delivery. For home accessories, delivery is $6 per trip for order below $50. Free delivery for order above $50. Next day delivery can be arranged at $10, please contact us on the arrangement. 

Home accessories will typically take 3 to 5 working days to reach you. During major holiday seasons, please allow an extra 5 - 7 working days for processing time due to high peak of orders.

No cancellation or refund can be done once payment is made. Exchange of home accessories (excluding display pieces and promotional items) can be done within 2 days upon receiving the items. Please bring the item in original packaging along with your invoice to our office for exchange. Kindly call us to confirm the eligibility of exchange before heading down.

Please send us a photo through email no later than 24 hours upon receiving the item so that we can look into the matter.

Yes, you may collect your order from our office at 134, Jurong Gateway Road, #02-307D, Singapore 600134, from Monday to Friday, 10am to 6pm. We will inform you when your order is ready for collection.

Yes we do! We love to send joy to the people you care and provide gift wrapping services at no additional cost. Please contact us with your order detail and we will assist you from there.

Can’t Find Your Answer?

Chat with us online or give us a call. We are here for you.

Contact Number:
+65 6899 9133
(Mon-Fri, 9:00am-7:00pm. Close on public holiday)